As far as I know, there is no configuration available in OOTB to hide the attachment icon in the Pulse widget.
Check this post - Implementation of custom pulse type in Constellation
I’ve sent this to a few people who might be able to answer (I think like @RameshSangili, the answer would be no).
Would love to understand more on the privacy and security concerns? In the past when this has come up, it has been more to not use Pulse at all, rather than just the attachments piece.
Hi @SalimLC9 -As @RameshSangili mentioned there is no OOTB way to disable adding attachment in Pulse as of now. I would be interested in understanding the business need for this. Could you please create a feedback and share the details.
Thank you!
Thanks for your replies.
The privacy and security concerns are following the requirements from the security team stating that, in our cloud context, no attachments must be stored in Pega.
In fact, the attachments when added to the case are directly published to a DMS (Document Management System) when added during case processing. That is handled through a custom functionality developed to allow that.
The business is interested in using Pulse as a collaborative tool on the case but allowing operator to add attachment is contrary to the security instructions.
Actually we managed to hide that attachment button using the pyC11nCustomFonts css text file as a workaround.
Do you see any constraint or risk by hiding that button this way?
Thanks for your help!
@SalimLC9 That’s an interesting workaround.
The problems I could foresee are,
-If there is any other place where there is attachment functionality that has the same aria-label, then, the attach button will be gone there as well.
-If Pega changes the code inside the pulse gadget in future, it pops-up again.
