How to Attach file from pusle to case

Blueprint and App Design
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1

Hi,

is there any way to attach file from pulse to case automatically, if user attach any file in pulse then it should get attached to case as well.

Thanks in Advance

2

@VishantC Maybe you can have declare trigger on the link-attachment class to create another link for your workobject.

3

@VishantC you can have mechanism/trigger point to transfer the attachment. In your activity, you need to get attachment key and use pxLinkAttachmentTocase to attach it case.

4

Hi @VishantC: Pulse can be used in case level / in your dashboard. So there won’t be a case always when you attach a attachment in pulse. Please note this. An alternate option which I can think about is to fetch the attachments for the pulse messages for your case by updating the source of your attachment list section.

Thanks.

5

@VishantC

Thanks for you reply everyone, i found the solution for this. Pega provides this functionality. You just need to add one parameter “AttachtoCase” with default value “true” in “pyAddPost” Activity in “PegaSocial-Message” class and modify when rule “pyLinkPulseAttachmentToCase” in “Work-“ class to return “true”.

attachments will start getting attached to case as well.

6

@VishantC this is great to know that we have ootb to achieve this. You just made two boolean props to true, it starts working. Great.