How to disable community.pega.com/2606:4700:0:0:0:0:6811:c35e] failed: Network is unreachable (connect failed)

General
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1

Team,

We already marked allowaccesstoExternalsystem DSS to false, but still our system trying to communicate.pega.com and failing.

Could some one help to disable these -



Pega-Desktop

AllowAccessToExternalSystem

false

PEGA-DESKTOP!ALLOWACCESSTOEXTERNALSYSTEM

Exception:
com.pega.pegarules.pub.services.ConnectorException: Caught unhandled exception: java.lang.RuntimeException: org.apache.http.conn.HttpHostConnectException: Connect to community.pega.com:443 [community.pega.com/104.17.194.94, community.pega.com/104.17.195.94, community.pega.com/2606:4700:0:0:0:0:6811:c25e, community.pega.com/2606:4700:0:0:0:0:6811:c35e] failed: Network is unreachable (connect failed)

2

@HARIL043 If the users system does not have external access, they may want to disable the check to prevent errors from the check for new versions from appearing in the logs. These errors would not impact the application and could be distracting for people and systems processing the logs.

DSS added to control Pega Version Banner does not need to be updated for Pega 8.8

https://docs-previous.pega.com/platform/resolved-issues?q=Version%20Banner

Nuisance errors were being logged related to the application trying to connect to Pega to confirm available versions. This has been resolved by adding the ‘when’ rule pyShowVersionBanner to pzStudioHomeWrapper which allows disabling/enabling the Version Banner based on the setting used in the DSS ShowVersionBanner. pyShowVersionBanner defaults to true when DSS ShowVersionBanner does not exist.

A Dynamic System Setting (DSS) has been added in the latest 8.5, 8.6, and 8.7 patch releases to allow the version banner to be enabled/disabled.

Can you confirm that you followed configuration as per Default dynamic system settings ?

Please create below DSS:

Owning Ruleset: Pega-Desktop
Setting Purpose: ShowVersionBanner
Value：false

You may wish to log a support incident for this on the MSP if your logs do not provide you with any further troubleshooting ideas.

3

@MarijeSchillern Here we are not seeing any Banner related message. In logs we are seeing its trying to connect to community.pega.com

Do we still need to apply those when & DSS ??

2023-03-20 07:36:50,231 [ AsyncServices-1] [ STANDARD] [ shared] [ IEDNAFTA:02.01.01] ( connect.rest.RESTConnector) ERROR Rule-Connect-REST.Code-Pega-List.pxAllAvailableReleases harikril- HTTP connect execution failure: org.apache.http.conn.HttpHostConnectException: Connect to community.pega.com:443 [community.pega.com/104.17.194.94, community.pega.com/104.17.195.94, community.pega.com/2606:4700:0:0:0:0:6811:c25e, community.pega.com/2606:4700:0:0:0:0:6811:c35e] failed: Network is unreachable (connect failed)
java.lang.RuntimeException: org.apache.http.conn.HttpHostConnectException: Connect to community.pega.com:443 [community.pega.com/104.17.194.94, community.pega.com/104.17.195.94, community.pega.com/2606:4700:0:0:0:0:6811:c25e, community.pega.com/2606:4700:0:0:0:0:6811:c35e] failed: Network is unreachable (connect failed)
at com.pega.platform.integrationcore.client.http.internal.ComponentsHttpClient.invokeHttpClient(ComponentsHttpClient.java:219) ~[integration-core.jar:?]
at com.pega.pegarules.integration.engine.internal.connect.rest.RESTConnector.invokeREST(RESTConnector.java:2060) ~[printegrint.jar:?]

4

@HARIL043 your question would be better answered by our support team. Please let us know the INC id so that we can help track this .

5

@MarijeSchillern Thanks for your help -

DSS worked for us.