How to debug an email listener if an email is already sent and deleted from inbox but case isn’t created
You can debug an Email Listener from Admin Studio. Switch to Admin Studio->Resources->Listener.
Check if your Email Listener is running. If not restart
Click on Actions menu at the extreme right of the Email Listener and click trace. Switch back to AppStudio or Dev Studio and perform the action one more time. Once the tracer loads all the rules it traced you can check where exactly you are having issue.
Can you please clarify your use case clearly. if the email is processed before deleting, then you will see a different behavior when then email is manually deleted before processing.
if the email is picked by the listener and still the case is not created, then they may be some issue during case creation. You may review the logs and see if there are any exceptions around it.
Hi @Karuppan basically the email is already deleted from the inbox but case is not getting created for the same.