How to configure classification in email notification using MSGraph option

[RaviChandra (Ravi Chandra Jonnavithula)]

One of the older forum discussions mentions that Pega does not support adding custom email headers OOTB and this affects things like Sensitivity and Importance.

Need Sensitivity and Importance feature in the Email

@Kannanmca This is a GenAI-powered tool. All generated answers require validation against the provided references. This is a GenAI-powered tool. All generated answers require validation against the provided references. Current Limitation The primary challenge is that Pega 8.8’s email functionality, when using Microsoft Graph for email sending (which is common in many Pega implementations), does not support custom headers out-of-the-box. Microsoft Graph API has limitations r…

So if your organization requires classifications like Public or Confidential, you might need a customization that modifies the MS Graph message payload, potentially using MS Graph extended properties such as MAPI sensitivity property, but this would need validation with Microsoft 365 behaviour in your tenant.

Hope this helps

How to pass Priority or Importance Header and send an outbound email using SendEmailNotification Activity using MS Graph Account

I need to pass the Priority or Importance Header With “High Importance” and send an outbound email using SendEmailNotification Activity using MS Graph Account. These are the steps I followed (Find the attached). But those are not sending the email with High Importance. [MS - Graph.png]