How do I restrict managers from creating a case using Abac?

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How do I restrict managers from creating a case using Abac?

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Hi @Satya K

Answer: Restrict Case Creation Using ABAC (Attribute-Based Access Control)

ABAC controls permissions based on attributes (properties) of the case or user and allows more fine-grained control over access.

Steps for Restricting Case Creation with ABAC:

  1. Create or Update an Access Control Policy Condition:
    • Navigate to Records > Security > Access Control Policy Condition.
    • Create a new policy condition or modify an existing one to control case creation. This rule defines the conditions under which users are allowed or denied access.
  2. Configure the Access Control Policy Condition:
    • In the policy condition, specify user attributes (e.g. as conditions.
    • For example, to restrict users with a certain Accessgroup) from creating cases, configure a condition like .pyAccessGroup is not equal to LMS:Managers
  3. Create or Modify an Access Control Policy:
    • Navigate to Records > Security > Access Control Policy.
    • Create a new Access Control Policy or modify an existing one.
    • Set the Action to Update and apply the policy condition that you defined in the previous step.
    • Define this policy for the case type (CaseType-XYZ).