how can you access the case data remotely of real user?

General
,
1

Consider a scenario where a real user facing an issue while creating case Id.

As a developer, how can you access that case data remotely.

  • Should not access Tracer
2

@Nagarjuna Saidu

  1. Logs

  2. Admin Studio

  3. Remote Tracer

3

@NagarjunaS16644648 Hi,

if the person has opened the case and logged in you can view the case data from admin studio, and view clipboard of the logged in requestor from the requestors tab.

Steps as below:

  1. Go to Admin Studio

  2. Go to requestors tab

  3. spot the requestor which you want to debug

  4. Click on the three dots in the extreme right of the requestor

  5. click on view clipboard

you can view the entire clipboard on the user

or else you can open the created case in dev studio and then check the case data from clipboard as well

4

@NagarjunaS16644648

for debugging you can also enables logs for short period of time by setting logging levels to ERROR. Use log categories to do this for Pega 8+ versions.

you can also logs the step execution of activty for debugging, refer below tread for that

Debug a activity instead of using remote tracer | Support Center (pega.com)