Guidance on Implementing Remote Case Types in the Constellation Interaction Portal

General
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Hello Everyone,
We’re migrating from Customer Service Traditional to Constellation using Process Fabric to bridge the two applications during the transition.

Setup completed so far:

  • Both Traditional and Constellation applications are registered in Process Fabric Hub.
  • The required mashup has been created and configured.
  • Remote case types have been created in the Constellation application and mapped to the corresponding local case types in the Traditional application via Process Fabric.

Our goal is to launch Traditional cases directly from the Constellation Interaction Portal by making these remote case types available under Service Cases.

After configuring the Remote Case Type in Constellation Application, I’m unable to determine what additional configuration is required to surface these remote case types under Service Cases in the Interaction Portal.
Is there an additional configuration needed to surface remote case types in Service Cases?

Environment:

  • Pega Infinity '25.1.3
  • Pega Process Fabric Hub Connector: ProcessFabricHubConnector_3-1-3_25-1-0

Has anyone encountered this behavior or implemented a similar setup? Any guidance on the configuration.

Thanks in advance!

2

Hi Sahana, pls ensure you’re following all of the configuration steps in the related Pega Docs area. Here’s a good starting point to ensure you’re not missing any steps. If you’re still having issues, please log an INC via Global Support, thanks! Pegasystems Documentation