Getting error while initiating File Listener

Pega-as-a-Service
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1

We are trying to read BIX extract from pegacloudrepository/bix with a file listener, but getting below exception

ERROR File.BIXFTPListener admin - Unexpected exception caught during processing.

com.pega.pegarules.pub.PRException: Unable to create ‘work’ directory ‘file://pegacloudrepository:/bix/work_BIXFTPListener’.

Do we need any kind of extra access on the Operator configured so that Listener can create directory in Repository.

If so please assist with the process.

2

@GOURABKETAN

It’s trying to create directory work. It could be one of the below:

  1. Trying to create the directory work. But actually do we need to create a directory every time it reads the file?

If not create it manually on FTP and just give the path to pick the file.

  1. On other hand it might be actually treating work_BIXFTPListener as 2 different directories. Please avoid ‘_’ in any of the pega rules created.

  2. If it’s not a pega rule then most likely you need to provide access to create directories & read or copy files on the FTP server.

Ideally it would be some credentials that give access to the ftp listener on the external server.

‘file://pegacloudrepository:/bix/work_BIXFTPListener’.