On the Utilities panel the Files & Documents section is not automatically refreshing once a case has been submitted. Once the case is submitted an email is automatically sent out this should then appear under the Files & Documents section. At the moment it requires a manual refresh or by clicking the cog in the utility section to open and closing again only then will the email correspondence appear.
Please advise.
@EmmaH450 Great question - we are having the same issue, does anyone have any solutions?
Can you check if the information in discussions Refresh contents in Theme Cosmos and Refreshing files and documents widget in Theme Cosmos help you resolve the issue?
There are some other Troubleshooting ideas listed in document Troubleshooting stale user interface elements on Refresh actions
If this does not help could you provide details of the configuration, refresh strategy , data pages used etc?
@MarijeSchillern Thanks Marije, this link helped us Refreshing files and documents widget in Theme Cosmos | Support Center and it seems to be working now. Thank you!