File upload interface disappeared after renaming pyDocumentMetaData section

[CloeW938 (Cloe Walker)]

Hello,

The requirement is to place a custom property “MyProperty” in the attach file pop up screen as below.

In order to achive this, we have overridden “pyEnterCaseDetails” section in our ruleset, and renamed “pyDocumentMetaData” section to “DocumentMetaData” because “pyDocumentMetaData” is a Final rule. After placing “MyProperty” to “DocumentMetaData” section, we have observed the file upload interface has disappeared.

This is very strange because the only change we made is just to rename the section name and include one custom property. Actually, even without including a custom property, this issue is replicated. So, the only difference is the name of section rule - “pyDocumentMetaData” and “DocumentMetaData”. How can this affect the behavior? Why is file upload interface not displayed?

Regards,

[KenshoTsuchihashi]

@CloeW938

The visibility is controlled by condition on the file upload Dynamic Layout. Try checking “Run visibility condition on client” checkbox as below.

Thanks,

[CloeW938 (Cloe Walker)]

@KenshoTsuchihashi

Thanks for the solution. I don’t understand why this is not checked by default and it was still working, but anyways this resolved the issue.

Regards,