I’m facing an issue in my Pega application. After submitting a step that contains fields like Name, Phone Number, and Address, I noticed that:
These fields are not appearing under pyWorkPage in the Clipboard.
The values I entered are also not visible.
It looks like the fields themselves are not getting saved at all after the step submission.
This issue occurs consistently—even though the fields are visible on the UI and I am entering valid data.
Could someone help me understand why this might be happening? Are there any known configuration issues or best practices to ensure these fields are properly saved to the work object?
This issue usually happens when the fields on your screen (like Name, Phone, and Address) are not properly connected to the case data model. Even though you see them in the UI and enter values, they won’t get saved unless they’re correctly mapped to properties under pyWorkPage or the right data structure. Go to your step in App Studio and check the “Page context” if it’s not set to pyWorkPage, make sure your fields point to the correct location (like .Customer.Name instead of just .Name). Also, if you’re using a reusable view or embedded section, double-check that the property references are being passed correctly. Lastly, check if any data transform or automation after the step is clearing the values. Fixing the binding usually solves this.