Error Requesting Data From Pega, Unable To Acquire RobotInfo (Pega 7.4, Pega Robotics Studio 19.1.49, Robot Manager 6.2)

[system]

We have set up our pega application correctly, as the robotics workbasket we created is registered in the Robotics Automation Console Portal. We can also pull up the fields in Studio that we’ve specified in the relevant records within our pega application. .

Can anyone give me an idea of why the runtime is immediately shutting down after we try to start it?

Error :

Error Requesting data from Pega

Error | 1 | STA | Robotics | Code: InternalServerError(500), Content:
Error | | 1 | STA | Robotics | RoboticsService.RegisterRobot - Failed to register robot.
Error | | 1 | STA | Robotics | RPA mode is enabled, but robot failed to

[raos (Srinivasa Rao Bitra)]

@Devineni999

Seems to be the Robot registration is failing while launching runtime. Can you delete the operator in PRPC and try to launch the runtime.

Regards,

Srini

[system]

If you’re using “https” then we need to check the TLS/SSL check box in Service Package:api