I need to enable end users to update multiple cases simultaneously. For example, users should be able to select several cases and either update their status or assign them to a new operator. How can this functionality be implemented in Pega?
@Sandeep COG
- Create a section with a grid that displays the cases users can update.
- Add a checkbox column to the grid so users can select multiple rows at once.
- Include a dropdown or button that lets users choose the action they want to apply, like “Change Status” or “Reassign Operator.”
- Set up a data transform or activity to go through the selected rows and apply the chosen updates.
- For large numbers of cases, use a queue processor to handle the updates in the background without slowing down the system.
- After the updates are processed, provide feedback to users, such as showing how many cases were successfully updated and if any failed.