We are using email bot with Microsoft Graph. Since Pega doesnt have capability to move processed messages to a different folder, we are looking to build an API integration using microsoft graph apis to move message to another folder. Graph requires email message id to identify the mail and move it. …

@cherl , @ VikasRaidhan , Thanks for looking into this question. Appreciate your help. ‘Forward unprocessed messages’ didnt help in all scenarios. We have encountered situations where Email Listener just marked messages read; but didnt really process it. There were also situations were email bot pro…

@BibinMichael , Isn’t ‘Forward unprocessed messages’ option on email listener addressing your goal? When you enable this option, you will be prompted to enter an email address to which all the unprocessed emails would be forwarded.

@BibinMichael I appreciate your response and the solution you posted sounds like a good approach. @cherl shouldn’t this be happening already? Emails that result in case creation are always removed from Inbox and unread or failed emails remain in the Inbox.

Email Bot - Get email message id , move emails to folder

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VikasRaidhan (Vikas Raidhan) November 1, 2021, 10:53am 2

@BibinMichael

@guptr2 @cherl any idea?

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Email Bot - Get email message id , move emails to folder

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