hi, In pega constellation 25.1.1, OOTB recents in the left nav panel appends a new entry on every case click. Due to this, a duplicate cases are displaying under Recents with same case/work item. anyone facing this issue ? looking for a solution.
Is this activity pzGetRecentsImpl customized? I never came across this issue.
Nope. I didn’t customized Neither Data page nor Report Defn. I am using Pega OOTB. I tried to check in tracer but no luck. I am not seeing any related to Get Recents .. i am only seeing pzAddOrUpdateRecentsWrapper, pzAddOrUpdateRecentsImpl utilites from Pega-API Class.
This issue occurs because Pega Constellation does not attach the case ID to the browser URL when a case is opened. As every case click looks like a fresh page visit to the system, it cannot recognize that the case was already opened, so it keeps adding new entries to the Recents panel and creating duplicates. There is no configuration or personalization setting currently available to correct this within the application. The solution is to raise this as a product enhancement request with Pega support so their team can fix it in a future update.