Disable Add Files and Add Links in Case Utility Panel for Resolved Cases

User Experience
1

We are using the Attachments widget in the Case Utility panel of a Constellation application.

Currently, the Add files and Add links options remain enabled even after the case reaches a resolved status. As a result, users can continue adding attachments and links to a case after it has been resolved.

We would like to restrict users from adding new files or links when the case is resolved, while still allowing them to view the existing attachments.

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Is there any OOTB configuration available to conditionally disable or hide the Add files and Add links options based on the case status?

If this is not currently supported, is there any recommended approach to achieve this behavior?

Pega Version: Pega Platform 25.1.2
UI Architecture: Constellation

Thanks.

2

Unfortunately, you can’t disable the Add Files/links based on the case status. However, you can show a different widget with the help of visibility condition based on the case status.

Inflight case - Display the OOTB attachment widget

Resolved Case - Display the UI Gallery DX component widget (https://pegasystems.github.io/constellation-ui-gallery/?path=/docs/widgets-display-attachments--docs )

3

Thanks for the quick reply @RameshSangili !!

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Is there anything we can do to disable the deleting of followers by users?

4

Infinity '26 introduces configuration for this Control attachment creation with a privilege

5

UI Gallery DX component widget is not showing attachments after the cases got resolved?
Is it the expected behaviour?