Deployment Manager Connectivity Issue

Pega-as-a-Service
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Using PDM 5.5.4

Orchestrator on on 8.5.2 | Candidate on 8.8 - if this may be a version issue then we will be moving Orchestrator to 8.8 soon.

Error.jpg
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All checks have been done and everything as per the documentation.

From the logs - clearing the authentication settings before sending the request leading to no Auth in request and client sending a 401:Unathutorized. Does anyone seen this and know how to fix. Thanks.

2023-03-13 13:29:08,361 [fault (self-tuning)‘] [ STANDARD] [aDeploymentManager:5] (.internal.ComponentsHttpClient) DEBUG pdm.boubyan.com|EP-VD013.corp.BBYNUAT.com DMReleaseAdmin - Clearing authentication settings for this client.
2023-03-13 13:29:08,361 [fault (self-tuning)’] [ STANDARD] [aDeploymentManager:5] (.internal.ComponentsHttpClient) DEBUG pdm.boubyan.com|EP-VD013.corp.BBYNUAT.com DMReleaseAdmin - Proxy configuration is not provided, or it is not applicable for this request.
2023-03-13 13:29:08,361 [fault (self-tuning)‘] [ STANDARD] [aDeploymentManager:5] (.internal.ComponentsHttpClient) DEBUG pdm.boubyan.com|EP-VD013.corp.BBYNUAT.com DMReleaseAdmin - Clearing HTTP(S) proxy settings for this client.
2023-03-13 13:29:08,361 [fault (self-tuning)’] [ STANDARD] [aDeploymentManager:5] (.internal.ComponentsHttpClient) DEBUG pdm.boubyan.com|EP-VD013.corp.BBYNUAT.com DMReleaseAdmin - No Auth objects found in request
2023-03-13 13:29:08,361 [fault (self-tuning)‘] [ STANDARD] [aDeploymentManager:5] (.internal.ComponentsHttpClient) DEBUG pdm.boubyan.com|EP-VD013.corp.BBYNUAT.com DMReleaseAdmin - HTTP request method=POST, url=https://xxxxxxxx:18011/prweb/PRRestService/cicd/v1/diagnostics
2023-03-13 13:29:08,361 [fault (self-tuning)’] [ STANDARD] [aDeploymentManager:5] (.internal.ComponentsHttpClient) DEBUG pdm.boubyan.com|EP-VD013.corp.BBYNUAT.com DMReleaseAdmin - HTTP request headers:

2023-03-13 13:29:08,373 [fault (self-tuning)'] [ STANDARD] [aDeploymentManager:5] (.internal.ComponentsHttpClient) DEBUG pdm.boubyan.com|EP-VD013.corp.BBYNUAT.com DMReleaseAdmin - Response 401 Unauthorized:

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@AtanuS17

Based on the error logs you provided, it seems that the deployment manager is encountering an authentication issue. The error “No Auth objects found in request” indicates that the request sent to the server did not contain any authentication information, which led to a 401 Unauthorized response from the server.

To resolve this issue, you may want to check the authentication settings for your deployment manager and ensure that they are properly configured. You may also want to verify that the user account being used by the deployment manager has the necessary permissions to access the server.

Additionally, it is possible that the issue could be related to version compatibility between the deployment manager and the orchestrator. Moving the orchestrator to version 8.8 as you mentioned may help resolve this issue.

I hope this information helps you resolve the connectivity issue with your deployment manager.

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Hi @Atanu Sen

Were you able to resolve the issue at the end? Did the steps below help in debugging the problem?

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@AnooijtD16582545 - The issue is resolved. This was a on-prem setup, there were few things that I had to fix and its been a while now.

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@Atanu Sen Could you share few steps you took to resolve this issue?