Defining Offer Acceptance Monetary Gain Value

General
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1

Hi,

We have business need where in Offer acceptance rate report we need to show financial gain achieved.

For Example Customer1 is enrolled in Plan1 which costs 20$ and now Pega NBA sent him upgrade offer and Customer upgraded to 30$ plan, so with this acceptance event financial gain is +10$. Later NBA sends same Customer AutoRefill offer and Customer opted for AutoRefill, say with this acceptance event financial gain is 5% of current plan which is 1.5$ … like this different offers and scenarios exist.

We have Golden Customer Record (GCR) in clients database and IH history in maintained in pegadata.

Provided this what is the ideal/recommended design approach so we can calculate gain and helps to generate above report.

2

@ravindra007 , Such Business intelligence reports should be done external to Customer Decision Hub be regularly extracting Interaction History to your data warehouse/BI tool of choice and doing the required reporting there.