How do you adjust the urgency of an aging assignment to increase the likelihood that the assignment is completed before the deadline?
a. Apply the urgency adjustment to the deadline interval
b. Adjust the default assignment urgency
c. add an escalation action to the interval
d. Apply the urgency adjustment to the goal interval
c- is wrong as it does not say which interval. I am confused between ‘a’ and ‘d’. If it has to be completed before the deadline then which urgency should be adjusted?
TIA
To increase the chance that an assignment is completed before the deadline, you should adjust the urgency in the goal interval. The goal interval is the stage before the deadline where urgency starts increasing to push the user to act earlier. By increasing urgency here, the assignment becomes more important before it reaches the deadline stage. This helps users complete the work in advance instead of waiting too long. The deadline interval is already too late for proactive control. So the correct approach is to apply urgency adjustment to the goal interval.