D_CPMOpenInteractions data page load frequently

General
, , , , ,
1

In my project, We are seeing frequent PDC alerts with D_CPMOpenInteractions. Even within a single user interaction, the data page appears to be Loaded multiple times and Re‑executing its underlying data source. This eventually is throwing Data Page Load Failures / runtime errors in PDC.

image-2026-03-18-12-18-23-553
image-2026-03-18-12-18-23-5531920×930 170 KB

I would like to understand:

  • What causes this data page to reload so frequently?

  • Is this typically related to Reload once per interaction, refresh strategy, or missing customer/interaction context?

  • What are the OOTB best practices to avoid excessive execution of D_CPMOpenInteractions and prevent the PDC errors?

2

Hi @AnoohyaP

When I observe the attached screenshot, able to see the last referance of the data page is calling from the “ResetTransferContext“ data transfrom. that data transform is referred only in “CallTransferDetailsForm“ section. Please go through that section and see the references, if that section is not required then delete it.