Creating Cases via API

[Shaik_Faruk_Ahamed]

Hi everyone,

I need to create a case using a web service. Could someone explain the process of creating cases via API in detail?

Thanks!

[K_K_Sai_Vardhan (Kada Krishna Sai Vardhan)]

Hi @Shaik Faruk Ahamed,

Pega offers predefined Out-of-the-Box (OOTB) rules for case creation via API. You can find them in the Pega API help section under resources. One such rule is the OOTB Service REST “cases”, which allows case creation. I’ve personally tested it using Postman, passing the JSON, and successfully created a case. You can try it out yourself. Please refer to the attached screenshots.