Configuring SLA between two assignments in different flows but same stage

General
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1

Hi

I need to configure SLA between two assignments which are in different flows but same stage. The requirement is "whenever user performs no action in assignment 1 of first flow for a period of 48 hrs , the case must go to assignment 2 of another flow. Is there any approach to fulfill this requirement ? Kindly let me know

2

@YerrakondaS

You can set ticket on the second assignment & when the goal is completed i.e. 48 hours we can call Set-Ticket method.But set-ticket method will only work if the second assignment is already there in pxFlows.

Note:- If the 2nd assignment is not present then you cand the 1st assignment using flow-end.And you can start the second assignment using flow-new.

3

@YerrakondaS

Configure Ticket on the 2nd assignment Shape in the 2nd flow and invoke Set-Ticket on the escalation activity from the deadline escalation activity from the first assignment.

4

@RameshSangili

So should I have to

1.call SLA on assignment 1 and

2.in SLA on deadline run an activity with set ticket by giving flow and flow action name

3.calling ticket on assignment 2 of different flow

Is this what you meant ? If so I did it and not working

If not could you elaborate in steps

Thankyou

5

@lakhank7

Could you elaborate step by step

Thankyou

6

@YerrakondaS

Configure SLA in flow 1. In the SLA deadline of this flow, call an activity and use resume flow. You need to pass flow and flow action as parameter. So when assignment of 1st flow reaches deadline, activity will run and it does resume flow on the 2nd flow assignment(identified by flow action which you will be passing as parameter.)

7

@YerrakondaS

  1. Configure Ticket on Assignment 2

  2. Configure SLA on Assignment 1

  3. SLA deadline activity - Call Set Ticket in the activity