CLM - Stage not showing up

General
1

We installed Pega CLM for Financial Services Infinity 24 on our lab instance.We are encountering an issue where the stage names in case are not displaying correctly. Instead of showing the proper stage names, some script or code is appearing. Please help us in resolving this issue.

CLM CAse_Error.png
CLM CAse_Error.png1920×1080 363 KB

2

@PallaviJ1232 please log a support incident via the MSP and provide the INC id here so that we can help track it.

3

@PallaviJ1232 I can see that you logged INC-B35194on the 27th August. It was closed with the following solution:

GCS attached DL-36714 containing HFIX-B1812,HFIX-B1767, HFIX-B1769 to reference tab of this INC.

For HFIX-B1812, the following additional manual steps are needed:

  1. Open the function rule as shown below:

GridHeaderElements–(StringBuffe2ceb5a8fa884b8fb8c9cc7705d04e287

(For HFIX-B1811 ruleset version is 08-23-04 and for HFIX-B1812 ruleset version is 08-24-03)

kp.png
kp.png936×235 88.1 KB

  1. Select the Java tab

  2. Click Generate function. A pop-up page will show a successfully generated message.

  3. Locate the following DSS (pyPreventXSSInLabel) on your system and change the value from false to true.

!.png|768x195](upload://yevXenvjOOSqt6OMumN4NmAxgPX.png)

The setting is described further in this article: Preventing risk of XSS attack when specifying label controls

  1. A restart is needed for the changes to take effect.

Since the issue still existed even after HFIX installation, we had to perform below steps to resolve it:

  1. Set the pyPreventXSSInLabel to false
  2. Open BulkValidateSave activity from @baseclass.
  3. Open pzAssemblePreprocess from Rule-HTML-Section class, Actions → view xml, copy the pzInsKey.
  4. In BulkValidateSave activity → pass the pzInsKey and click on run, you should be seeing a popup showing good status.
  5. Log out and login, where we are seeing tags being showing correctly.

Likely these issues may be fixed 24.2, '24.1.2 and ’23.1.4.

Any further enquiries about this should be addressed via INC on the MSP where you can make reference to the following BUG id’s:

BUG-878840, BUG-878842, BUG-878841, BUG-872845 (Persistent cross site scripting)