My case type has few stages with individual status for each stage. I have a requirement where the Resolution stage status should not be affixed with any prefix like “Resolved-Approved” or “Resolved-Rejected”. When I tried adding some other status which did not have Resolved- as a prefix I am getting the error,
This record has 1 error(s) in 1 place(s) .
Stage Work Status—
Please enter status starting with Resolved-
Is there a way to achieve this requirement to have resolution status customized as “Approved” or “Completed” alone?
Unfortunately, lots of built-in Pega functionality has been created with the understanding that all resolved status will start with that text. This cannot really be changed.
E.G. see the pxForceCaseClose final rule. Final rules cannot be over-ridden.
But you do not need to display the internal values to the users. You can display your own text on all screens & reports.
Pega ships with Field Value rules to let you change the display text & offers the pyCMWorkStatus control to automate their use.