In this session, Philip Mann, Denise Treuil, and Ahmed Abdin from Pegasystems discuss the setup of an operational execution team to run the CDH engine. They dive deeper into the roles involved, the associated enablement required, and the support needed to move client stakeholders from their current roles to the operational team.
Video replay…
https://players.brightcove.net/1519050010001/default_default/index.html?videoId=6302339617001
Download the presentation deck below…
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CDH Operating Model The Secret to Successful 11 Customer Engagement V1.pdf (1010 KB)