Hi,
I am trying to establish the Pega Paid Media connection with Facebook. I have successfully generated the account id and token and when trying to add the destination, it is throwing an error stating- “Exception occurred while saving destination.(#2635) You are calling a deprecated version of the Ads API. Please update to the latest version: v12.0.. Kindly check the logs for more details.” I checked in Facebook for developers account and the API version is already v12.
Can someone help with this issue? We are currently using PEGA CDH 8.6.2. I am attaching the screenshots of Pega configuration.
Error details:
Caused by: com.pega.mkt.paidmedia.sync.AudienceSyncException@4d170964[paidMediaErrors=
[com.pega.mkt.paidmedia.error.PaidMediaError@66ac4af4[paidRunId=SPM-3001,dataFlowRunId=SPM-3001,code=2635,message=(#2635) You are calling a deprecated version of the Ads API. Please update to the latest version: v12.0.,severity=CRITICAL,occurredOn=Thu Dec 23 22:27:01 UTC 2021,platform=Facebook,destination=3043895995890035,syncType=SEGMENT]]]
What are the steps to reproduce the issue?
- Steps followed: Pegasystems Documentation
- Created Facebook account, page.
- Created Business Manager Account
- Created App from Facebook developer portal
- Created facebook ad-destination for the Sandbox (dev) environment account
- Used Facebook Sandbox Ad Account to configure PAID Media in PEGA
- Enabled PAID Media specific configuration in CDH Portal (eg: Segment creation)
- There is an issue in creating FB-Ad destination due to App version
Attempted solutions:
We installed the Hotfixes (HFix-81566, HFix-81567) described for PEGA CDH 8.6 at Pegasystems Documentation
- Completed full recycle
- Dropped & recreated the Facebook destination Account from App Studio (PAID Media ).