Case opening in Review mode in place of perform

General
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1

Hi Team,

I am using pega 8.5 cosmos theme portal and whenever I am trying to open a case from dashboard, recent or after case creation- case is opening in review mode, even though I have the access to case (Cases assigned to me ).

Please suggest.

Thanks,

Lalit

2

Hello,

Have you try to trace it to understand why Perform harness isn’t called?

3

Hi,

Yes, I traced it and noticed that from most of the places action=openWorkByHandle has been configured, so I am good for now as I can change the action based on my need.

Now, my main problem is

we are using Ajax dynamic container for pre-case creation(in modal window) and on click of create(Action= Finish Assignments) button , my case is landing in review mode. I traced this as well and noticed that 1st doclose is getting called and then doUIAction with action=openWorkByHandle which is making case to land in review mode but I am not getting from where this action is getting passed in tracer. We are looking to land the case in perform mode as same user would perform the next task.

Thanks,

Lalit

4

Hi,

You can call OpenAssignment action to open the case in review mode as same user is going to be worked upon the case. OpenWorkByHandle open the review and on click of Go button case will open in perform harness.

Please refer pyToDoItem section for more details.

5

Hi Veera,

Thanks for the response.

Yes, I have traced and resolved the issue from dashboard, recent etc.

I am still facing issue for my 2nd scenario (below)

we are using Ajax dynamic container for pre-case creation(in modal window) and on click of create(Action= Finish Assignments) button , my case is landing in review mode. I traced this and noticed that 1st doclose is getting called and then doUIAction with action=openWorkByHandle which is making case to land in review mode but I am not getting from where this action is getting passed in tracer. We are looking to land the case in perform mode as same user would perform the next task.

Thanks,

Lalit

6

@Lalit_Singh i have same issue i’m unable to open case in perform mode from dashboard and recents

7

@MarissaRogers Yes , We got work around. Thanks !!

8

@Lalit_Singh

So if the need is to open the workobject in Review mode, you say the action is “action=openWorkByHandle”, but can we try “action=Perform” to open the workoject in Perform mode ?

9

@IswaryaC to open case in review mode just use the ootb navigation rule.

10

@Lalit_Singh Hi How to solve this issue from dashboard and recents. Can you please elaborate the solution and provide me the screen shots.

11

@Suresh4347 Hi Suresh,

We have removed pop-up in precase creation and that fix this issue. To remove pop from precase creation we have to update navigation rule.

Thanks,

Lalit

12

Hi @Lalit_Singh

Did you resolve your question fully? If so, you can mark the proper reply as the Accepted Solution from within the ellipses on that reply.

Thanks!

13

@Lalit_Singh Awesome! I’ve marked your reply as the resolution to help others with your workaround!

Thank you!

14

@Lalit_Singh can you let me know which specific navigation rule ?

15

@MNC001 Please remove ootb script from pyCreateCaseMenu and apply create work like below snap.

pyCreateCaseMenu.png
pyCreateCaseMenu.png1151×600 45.2 KB