Can't Delete Email Correspondence

DevinD16607791 · March 29, 2023, 7:37pm

Why can’t I delete email correspondence from a case?

ArulDevan · March 30, 2023, 2:25am

Hi @DevinD16607791: Please check if there any visibility configured in the menu item? I see there is no condition in Theme Cosmos (8.8). Please check in your scenario. Also please help to check which class is used for the navigation.

Default navigation in Link-Attachment will check attachment access (HaveAttachmentDeletePrivileges). to hide delete option.

Thanks.

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Can't Delete Email Correspondence

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