When a case is created in 8.3.4 the tab displays the name of the case as expected.
But in 8.5.2 the case tab is blank.
See Attachment
Blank Case Tab for 8.5.docx (67.2 KB)
The solution required customization as the below OOTB rules did not have logic for temporary cases.
According to PEGA this will be updated in 8.5.3 CS Framework
- Data Transform: SetInteractionDetails
- Section: pyCustomDCTabSection
- SetInteractionDetails (Work-) data transform:
Step 6 - added otherwise
Step 6.1 - .CSServiceCaseTabTitle = @Utilities.getLocalizedText(pyWorkPage.pyLabel,pyCaption,tools)
Step 6.2 - .ServiceCaseToolTip = @Utilities.getLocalizedText(pyWorkPage.pyLabel,pyCaption,tools)
Step 7 - Apply data transform - SetInteractionDetailsExtn (Moved this step from 5.2 to 7)
- pyCustomDCTabSection (Work-) Section:
Added pyWorkPage.CSServiceCaseTabTitle property in Dynamic layout 3 and 4 with when condiiton as pyID==“”
