An app processes insurance claims. Some claims require additional information from the claimant. How to create a flow to request and capture this information?

General
1

An application processes insurance claims. Some claims require additional information from the claimant. How to create a flow to request and capture this information?

How can I achieve this scenario?

Thanks in Advance.

2

@SagarS98

You can make use of local actions like (flow wise, case wide, stage wide, assignment wise) and capture the additional info.

3

@SagarS98

You can move the process to an alternate stage where the claimant will input additional details. You can even do it in the same stage by forking via a decision shape and assigning to the claimant, or even call a subflow and do a similar thing. It ultimately depends on your requirement.