Hi All,
We are having a technical discussion if it’s feasible to have Amazon messaging api connected to PEGA?
Do you have any suggestions other than Amazon Connect?
Thanks!
Regards,
Shan
@JosianneMayV
it is feasible to connect Amazon messaging API to Pega. Pega has a deepened relationship with Amazon Web Services (AWS) and supports seamless integration between Pega Customer Service and Amazon Connect, a cloud-based contact center management service. This allows Pega clients to embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context and the ability to easily manage telephone-based interactions.
As for other suggestions, Pega also supports chat features provided by other embedded CTI providers like Genesys Cloud CX and Five9. However, the specific implementation details and capabilities may vary.
This is a GenAI-powered tool. All generated answers require validation against the provided references.
Getting started with Pega Call > Third-party chat support
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