Work item getting created with prefix C- using pega create case API in 8.5

[Bipul_Singh (Bipul Kumar Singh)]

Hi,

I am trying to create case using pega’s OOTB REST API create case POST method but work item is getting created with C- work item. Please see the request and response attached.

Any help would be appreciated.

[MarcLasserre_GCS (Marc Lasserre)]

@Bipul Singh

Can you trace the execution and identify what DataTransform is actually setting C- as your case prefix?

[system]

@Bipul Singh

1.Under Case type which you are creating

2. Go to settings tab

3. Under General tab , “Case-based usage license tracking category” check the prefix type . If you see C- then it will create C- cases if you want to change the “C-” prefix with some other prefix of you choice. then check request and response.

[Bipul_Singh (Bipul Kumar Singh)]

Thanks guys for your reply. I found the issue. Access group in service package ‘api’ was pointing to different application. I changed it to my application and it’s working fine now.

[Durga_Vara_Prasad (Durga Vara Prasad Narayana Rao Bali)]

@Bipul Singh Thank you very much it solved the same issue for me though, I wonder how Pega is creating a case in first place when the service package is not pointing to the application where case exists.