What is the difference between work object key and assignment key? How can we see the assignment key?

General
1

What is the diff between work object key and assignment key?
can same assignment be assigned to different work queues?
is there a restriction to number of assignments assigned to a user?

2

@TanyaS58

Work object key is the case id key and which is constant for a particular case during end to end processing. It will be in the format of “class caseID”. Will find this value in pyWorkPage.pzInsKey in the clipboard in a case thread.

Assignment key is different and it holds key for specific flow in the case . The key format will be "ASSIGN-WORKLIST class caseID!Flowname . This property will be present in newAssignmentPage.pzInsKey in the clipboard when the case is in perform mode.There is no specific restrictions on assignments transfer to a user.

3

@TanyaS58

Work object key is the primary key of the work table to uniquely identify a work object.

Eg: pzInsKey for the work table in Pega

Sample value of pzInsKey = ORG-APPNAME-WORK D-1

One workobject can have multiple assignments at a time.

Assignments are stored as instances of Assign- classes like Assign-WorkList, Assign-WorkBasket

The reference to an assignment is stored inside the work object in .pxFlow(FlowName).pxAssignmentKey

Sample value of pxAssignmentKey (if the assignment is assigned to a workbasket) = ASSIGN-WORKBASKET ORG-APPNAME-WORK D-1!WBNAME

If we see the ASSIGN-WORKBASKET instances, we find an entry whose pzInsKey will be ASSIGN-WORKBASKET ORG-APPNAME-WORK D-1!WBNAME (pxAssignmentKey as stored in .pxFlow(FlowName) page group)

4

@TanyaS58

  1. Work Object Key - pzInsKey of the WorkObject or the Case

Assigment Key - pzIsnkey of the Assignment in the Assign-Worklist or Assign-Workbasket

  1. Yes, it’s possible to reroute the assignment to different work queues.

  2. No restrictions. Too many open assignments in their worklist would confuse users when it comes to prioritizing their work.