Event and recordings: Webinar : Mastering Enhanced Disaster Recovery
Session Date: Thursday, 2 April 2026
Thank you to everyone who joined our live webinar on Mastering Enhanced Disaster Recovery! The panel fielded some great questions during the session. Below is a full recap of the Q&A for those who would like to revisit the discussion.
Q1 — Firewall Settings After a Failover
Asked by: Prasad Joshi
Q: If a client has allow lists and firewall settings in place, do they need to change anything after a recovery?
A: No — and that’s by design. During the Enhanced Disaster Recovery onboarding process, Pega provisions infrastructure in the paired backup region and shares those IP addresses with the client upfront. Clients are required to whitelist those IPs at onboarding time, so that if a regional failover ever occurs, no further firewall changes are needed during the recovery itself. The one thing to keep in mind: if new URLs or endpoints are added to your environment later, they must be whitelisted in both the primary and backup regions via a support ticket to maintain seamless connectivity post-failover.
Q2 — How Does Enhanced Disaster Recovery Compare to the Current Disaster Recovery Approach?
Asked by: Karthik Balla
Q: How does this compare with the current way of Disaster Recovery? I’m sure even now we have disaster recovery — is it just the timelines?
A: It’s more than just timelines — it’s a fundamentally different scope of protection. The existing High Availability (HA) setup protects against component-level or Availability Zone (AZ) failures within a single region. Enhanced Disaster Recovery, on the other hand, protects against catastrophic events that take down an entire geographic region. Without Enhanced Disaster Recovery, if your primary region goes down, you are entirely dependent on the cloud provider to restore it — with no defined timeline. With Enhanced Disaster Recovery, you get a guaranteed 2.5-hour RTO for production and a 15-minute RPO, with automatic failover to a paired backup region at least 200km away.
Q3 — Are All Platform Versions Supported?
Asked by: Karthik Balla
Q: All versions are applicable for this?
A: Not all — there is a minimum platform version requirement. Enhanced Disaster Recovery requires Pega Platform 24.2 or higher. From a pure infrastructure standpoint, the service is broadly supported, but the platform version gate must be met first.
Q4 — Is Pega Cloud 3 Required for Enhanced Disaster Recovery?
Asked by: Satya Kesani
Q: Do we need to be on Pega Cloud version 3 to have Enhanced Disaster Recovery? Or is version 2 enough?
A: Pega Cloud 3 is required. Enhanced Disaster Recovery is not available on Pega Cloud 2. Clients currently on Cloud 2 who wish to leverage Enhanced Disaster Recovery will need to first migrate to Pega Cloud 3.
Q5 — Is Enhanced Disaster Recovery a Paid Service? Does It Come Automatically with Cloud 3?
Asked by: Satya Kesani
Q: Is it a paid service via any licence? Does it come automatically when we switch to Cloud 3?
A: Enhanced Disaster Recovery is a paid, subscription-based service — it does not come automatically or out-of-the-box with Pega Cloud 3. Existing clients must renew their contracts to specifically include Enhanced Disaster Recovery as a licensed feature. So migrating to Cloud 3 is a prerequisite, but it alone does not activate Enhanced Disaster Recovery.
Have more questions? Drop them in the comments below or post in the Pega as-a-Service Expert Circle — our experts are actively monitoring the discussion!