Wait step

General
1

  • You are developing a case type to process visa applications. As part of the process, applicants need to schedule an interview with the consulate. A child Interview case is created for the interview process and assessment. Following the interview, it typically takes 48 hours for the consulate to reach a decision. For the visa case to proceed to applicant notification, the Interview case needs to be resolved. How do you configure a case type to achieve the required behavior?

  • A : Add a Create Case step that creates the Interview child case. There is no need to add a Wait step.

  • B : Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the interview case reaches a status of Resolved and after 48 hours have elapsed.

  • C : Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until 48 hours have elapsed.

  • D : Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved.

  • Answer is C but i am not convinced, i think the right answer is D

2

The correct answer is D. Add a Create Case step to create the Interview child case, followed by a Wait step configured to wait until the child case is resolved. The 48 hours is only an estimated decision time, so the parent Visa case should proceed only after the Interview case is resolved