UTF-8 encoding support for Pega CDH Actions bulk import (from csv file)

General
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1

Hi @SethRobinson, @Saleem_A,

We have Action description & benefits described in non-english language. eg: French. When we update the Action details using Actions form, there is no issue. However, when we download the Actions for bulk updates and importing back to CDH portal causes encoding issues where non-english language texts are not rendering properly. Please refer to the screen prints attached.

Do we want to make any additional tweaks/configuration changes to support non-english languages or Action/Treatment file upload?

We tried changing the csv file encoding file format to UTF-8 before uploading the Action file. However, Action updates are not fine due to internal csv file processing.

Thanks,

Nanjundan Chinnasamy | Pega Lead Decisioning Architect | Decision consultant Solutions

Pega CDH Action multi language support.jpg
Pega CDH Action multi language support.jpg4400×3680 1.12 MB

2

@Nanjundan Chinnasamy Are you importing the actions on the action landing page via some other process?

3

Hi @Saleem_A,

We are importing Actions via Action Landing page. Series of screen-shots attached to my original post for your reference.

Thanks,

Nanjundan Chinnasamy | Pega Lead Decisioning Architect | Decisioning Consultant Solutions

4

@Nanjundan Chinnasamy After investigation, it looks to be platform code that is dealing with the encoding/decoding of the csv stream. Hence please raise an INC.

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5

@kulks , INC-224697 is the Incident number for your reference as requested.

6

This issue has been added referring to steps described in the video from Support Guide: How to Troubleshoot Special Characters During CSV File Import | Pega

Thanks,

Nanjundan Chinnasamy