Using PEGA AI Agent To launch a Case

[RaviChandra (Ravi Chandra Jonnavithula)]

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Speed Up Self‑Service: Pega Agents Trigger Case Types and Guide Users to Outcomes

Improve the accuracy of Agent responses and define which automated actions an Agent can perform by associating the Agent Rule with Tool Rules. To support users across various scenarios, you can associate multiple Tool Rules with a single Agent Rule. Use knowledge Tool Rules to source information from Data Pages and buddies and action Tool Rules to run Automations and Flow Actions. You can also use Tool Rules that Pega Platform™ provides by default to accelerate application development. Define C…