Using PEGA AI Agent To launch a Case

[SAHARSHS171542711 (SAHARSH SINHA)]

Hi, Has anybody used an AI agent to launch/create a case in PEGA? If yes, can you please help with some leads on this.

[RaviChandra (Ravi Chandra Jonnavithula)]

Does this help?

Speed Up Self‑Service: Pega Agents Trigger Case Types and Guide Users to Outcomes

Improve the accuracy of Agent responses and define which automated actions an Agent can perform by associating the Agent Rule with Tool Rules. To support users across various scenarios, you can associate multiple Tool Rules with a single Agent Rule. Use knowledge Tool Rules to source information from Data Pages and buddies and action Tool Rules to run Automations and Flow Actions. You can also use Tool Rules that Pega Platform™ provides by default to accelerate application development. Define C…

[STEWJ (Jay Stewart)]

In addition to what Ravi provided, here are some assets to get you started. You will want to leverage the case type tool , there are specifically supported UI elements and process functions that are supported. Here is a list, Pegasystems Documentation . In addition, check out the application deep dive on Application Agent here , Pega Predictable AI: 5 AI Placement Patterns - New Deep Dives Added! .

[Sairohith (Sairohith Thummarakoti)]

To launch a case using a PEGA AI Agent, create an Action Tool Rule tied to your case type and associate it with your Agent Rule in Pega Platform. The Agent will then be able to trigger case creation automatically when invoked by a user. Make sure to review the supported UI elements and process functions in the Pega documentation to ensure your case type is configured correctly for agent compatibility.