Using Case Data in Queue Processor

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Hi Team,

I have a scenario where I am initiating a Queue Processor from a case. Since the Queue Processor runs on a separate thread, I would like to understand the best way to access and use the case data within the Queue Processor to perform the required processing.

Could you please advise on the recommended approach to achieve this?

Thanks & Regards,
Shetty

2

Hi Shetty,

When configuring the Queue Processor, there’s an option to use the case’s clipboard page as the context page. This allows the Queue Processor to access the case data during execution.

Please refer to the configuration section (as shown in the attached image) for guidance. I hope this helps!

Best regards,
Rajesh

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@RajeshD0593

Thank you Rajesh It worked for my scenario.