Unable to use associated data source in engagement policy

Hi , I have a data model “score” this is added as a embeeded prop to “customer” model. while i m trying to use it in engagement policy i cant see the score property to use. i have made it as relavent and also added associated categories as well. Please let me know if i m missing something.

@Yasvanth Tanuku Have you tried logging off and logging back in. The Relevant records are often cached and need a re-login for them to be refreshed.

Hi @RaghuShankhawaram, yeah I tried doing it multiple times but issue is not resolved.
Also after association I see single page type property got created in customer model. I expect it should be list type right?

Hi @Yasvanth_Tanuku

The creation of page or page list depends on the number of keys in the associated dataset.

If the data set is having only one key, it creates a page, similarly if the dataset is having multiple keys, it creates a pagelist.

If you want to use properties inside embedded properties, I recommend to go with a when rule where you can use various page list functions to use it for your purposes.