Transfer updated Call data from a Pega system to a external system

General
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While transferring updated Call data from a Pega system to a external system, TServer expects the information to be passed from Pega using a function “RequestUpdateUserData” (part of Genesys SDK). This will allow the data to be passed with the KVP pyUserData. The function works like an API call. Is there a similar behaviour in Pega where the Call Data can be updated through API call rather than EventCall?

2

@MayaM921

There are two options to attach data to call as part of a transfer using Genesys integration :

  1. Attach data to the consultation call leg - this is achieved by customizing a Pega Call data transform

  2. Update call data on the original call leg - this requires invoking a Pega Call Activity with the appropriate parameters.

Which option is best suited for your use case ?

Regards,

Bob