Hi, There is a requirement to implement a screen flow with three screens and enable transfer of assignments when there is a need to move the case to another queue or user. However, we have observed a limitation: the case cannot be transferred while it is in a screen flow, as routing is only support…

Thanks to everyone for the replies. Since the requirement is to support both back-and-forth navigation and assignment transfers while within a screen flow, we have decided to proceed with a standard flow and enable back navigation.

Screenflow designed so the flow can be completed by same user, you can’t send the case to another user or WB while working with screen flow. You need to look your design again if you need to transfer the case.

While screen flows are structurally designed to be executed end-to-end by a single user, you can technically force a transfer in exceptional scenarios (such as an operator suddenly becoming unavailable). To do this, you need to update the routing references in both the assignment instance and the a…

As @MISHR said, screenflow assignments must be worked by the same user. If you’re expecting different users in the screenflow, then you may need to change the design. For exception scenarios, use TransferAssignment to route the users from one user to another user.

Good choice :slight_smile: That is what I would have recommended. For anyone that hits this issue in the future, some good reads: Skip Go Assignment Button Unable to proceed in screen flow at one go And we have feedback on our backlog for this (EPIC-93411)

Transfer assignment when case is in screenflow

User Experience

MarcCheong (Marc Cheong) June 30, 2026, 8:04am 6

Good choice That is what I would have recommended.

For anyone that hits this issue in the future, some good reads:

Skip Go Assignment Button
Unable to proceed in screen flow at one go

And we have feedback on our backlog for this (EPIC-93411)

Conversation		Replies	Views
Re-assign Screen flow to another user General case-management , 8-3-1	5	3332	April 19, 2021
Screen flow with different assignies User Experience pega-platform , user-experience , case-management	3	392	June 6, 2024
Can we assign an assignment to different user in screen flow? User Experience pega-platform , user-experience , case-management , dev-designer-studio	5	638	November 7, 2023
Screen flow Work basket routing General pega-platform , case-management , 8-6	6	1249	September 2, 2022
how do I assign screen flow to two different operator at the same time? General pega-platform , lead-system-architect , case-management , financial-services , pega-academy	5	670	November 18, 2020

Transfer assignment when case is in screenflow

Related topics