TrackKYCTypeUpdate Queue Processor is failing with error: "Request message larger than max message size the server will accept"

General
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1

Hi All,

We are working on the Pega CLMFS framework.

We are seeing this Queue Process TrackKYCTypeUpdate failing with below error message.

“The request included a message larger than the max message size the server will accept.”



PEGA0102:w:yedItemsDataFlowService:pega-deploy-batch-6f4d446c9c-4k48x


The Data flow named DelayedItemsDataFlowService encountered an error on node {pega-deploy-batch-6f4d446c9c-4k48x}. The error occurred while processing delayed items for Queue Processor TrackKYCTypeUpdates during the stream service write operation. The exception message is: The request included a message larger than the max message size the server will accept. .

We already gone through the below link and the solution provided in it not feasible for us.

https://support.pega.com/discussion/solution-kafka-queue-processor-size-issuemaxrequestsize?

How we resolve this issue with optimal solution.

2

@JAVEDA99 please log a support ticket via the MSP and provide the INC here so that we can track it.

3

@MarijeSchillern

INC-B30172
4

@TariniDash @JAVEDA99 INC-B30172 (Queue Processor fails to process large messages) has been closed with the following solution which is valid for Pega 23.1 versions:

Since you are running Pega 23.1, you need a new set of settings which has been documented in the below document.

https://docs.pega.com/bundle/platform/page/platform/background-processing/queue-processing-large-message-exception-handling.html

Please ensure the read/write permission settings is enabled for the repository.

You confirmed yesterday that you did the changes and it is working fine.