@cheom/Team
We are able to achieve the use case with below:-
- Have configured one DSS -which hold our application specific SSO URL .( https://host.pegacloud.net/prweb/PRAuth/applicationalias/Authservice)
- Created URL mapping -for application specific workobject class with ootb activity pxOpenbyKey . For each workobject class, has defined different identifiers in URL mapping .
- In Correspondence rule , has formed the case link like -->(Value from step 1 + Identifier mentioned in URL mapping rule for respective work class )
With this User can able to open the the case in review mode, with out the Portal .
However , we are not able to load the Portal -as in our case , we can’t hardcode the portal name ( as defined in the post) in URL Mapping activity as there are many Access groups present and each is having their own portal . Is there any OOTB activity present , which will dynamically read the Access group from user profile and load the portal , in this context ?