The immediate approach we took- Stop the JVM, delete the content of the Kafka-data folder and then start the JVM again. This helped in resolving the issue.
@bunmiA16609521 if you feel that the support issue is not resolved, or if you asked for a root cause analysis once you provided the support team with all the requested debug logs, could I please ask that you log a new support incident on the MSP?
Please provide the new incident ID here so that we can help you track it.