How a user can login to sftp location in Pega Cloud, Pega has created user and provided with hostname and port but no password provided. How do we get this password details ?
And what is purpose of SFTP server static ip addresses provided ?
Do we have to configure ip address also for logging in with user name, as it is giving connection timeout?
@VinodJ87 you need to first check if Pega uses SSH key-based authentication instead of a password. If so, generate an SSH key pair on your computer, send the public key to Pega, and use your private key to log in. If a password is required but wasn’t provided, contact your Pega administrator or support to obtain it. The static IP addresses for the SFTP server are used to enhance security by allowing only specific IPs to connect, so you may need to ensure your IP is whitelisted by Pega. Additionally, verify that your network firewall allows outbound connections to the given hostname and port. Double-check the hostname and port details for accuracy and use tools like telnet or sftp -v to test the connection. If you experience connection timeouts, confirm with your IT team that no internal firewalls are blocking the access and that your IP is correctly configured. Then you can also review with Pega support team as well. Thanks