setting an assignment Service Level Agreement (SLA) to a specific time in Pega, while considering daylight saving time (DST) adjustments. My objective is to ensure that the SLA is set accurately, irrespective of whether DST is in effect.

General
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1

Hello Pega Community,

I need assistance with setting an assignment Service Level Agreement (SLA) to a specific time in Pega, while considering daylight saving time (DST) adjustments. My objective is to ensure that the SLA is set accurately, irrespective of whether DST is in effect.

Scenario / Example:
Whenever a case is created, I need to move my case to a Wait shape. It should resume the flow at 9:30 AM CET on a specified future date. I should be able to set any future date, taking into account daylight saving time adjustments, to ensure the flow resumes accurately at 9:30 AM CET.

How to achieve this?Please suggest

2

Use Property based approach to set you goal and deadline time and set the date value based on your country.

3

@gasharma I am using this approach

FutureDate is date property that is =“20240704”
set waitdatetime =@addToDate(.FutureDate,0,9,30,0) but this sets datetime in GMT. How can I make it to set as CET ?

how to do it based on the country

4

@Sourabh use can use either of the below function

  1. @(Pega-RULES:DateTime).pxGetSpecifiedTimeOnDate(.StartDate, 9, 0, 0, “America/New_York”)

Note above that .StateDate is a DateTime

  1. Or use the function by calender rule where you use the correct country

addTime(startDateTime, days, hours, minutes, seconds, useBusinessCalendar, calendarName)

More you can follow from here

5

@gasharmaI have tried approach one .It works .Thanks you :slight_smile: