Many enterprise work portals require more than a single agent to effectively support diverse user personas and task types. A seamless agent-switching experience allows users to move fluidly between specialized agents while preserving context, ensuring the right capability is available exactly when it’s needed. For example, a user may begin by searching enterprise knowledge, transition to spinning off a case, consult a Knowledge Buddy Agent for curated guidance, and then continue the workflow through a conversational “Chat with Your Agent” experience—all without restarting or re-explaining intent.
Supporting multiple agents within a unified portal enables each agent to remain focused on a specific responsibility while collectively delivering a cohesive user experience. This approach accommodates different personas, such as frontline users and managers, supports a wide range of task types that a single agent cannot efficiently handle alone, and reduces cognitive load by exposing only the most relevant capabilities in a given context. By keeping agents specialized, composable, and context-aware, enterprise platforms can also improve performance, reliability, and overall user trust in the system.
Demo:
https://players.brightcove.net/1519050010001/default_default/index.html?videoId=6389348771112
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