Questionnaire management

General
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"I’m trying to import a questionnaire in Pega, but I get an error: ‘The import file must include at least one question.’ How can I resolve this issue?"

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@JayaSaiChanderBonthu

This is a GenAI-powered tool. All generated answers require validation against the provided references.

Here’s how to resolve this issue:

Step-by-Step Guide to Fix the Error

  1. Download a Fresh Template:
    • Navigate to the Questionnaires section in your Business Analyst portal
    • On the “Questions” tab, click “Import questions”
    • Click “Download template” to get a fresh Excel template
  2. Check the Template Structure:
    • Open the Excel file and note that the first row should contain column headers representing the question fields
    • There should be a “Sample questions” tab with examples you can reference
  3. Properly Populate the Template:
    • Ensure you have at least one complete question row filled out
    • The mandatory fields typically include:
      • Question Text (the actual question content)
      • Question Type (such as single-answer)
    • Follow the format of the sample questions provided in the template
  4. Common Issues to Check:
    • Make sure the file isn’t empty
    • Verify you’re using the correct file format (Microsoft Excel)
    • Don’t alter the file structure or format after downloading
    • Check that your questions meet the validation requirements
  5. Save and Import:
    • Save the file without changing its format
    • Upload it through the Questionnaire management page
    • Click “Next” to proceed with the import
    • Review any validation results

If you continue to experience issues, I’d recommend checking the sample questions tab in the template for guidance on proper formatting, as different question types may require different fields to be completed.

References:
Importing questions
Troubleshooting question template errors